Cancellation Policy
Last updated: 06/12/2024

At Kidslum, we understand that circumstances may change, and you might need to cancel your order. This Cancellation Policy outlines the terms and conditions for canceling orders.

1. Order Cancellation by the Customer

You can cancel your order before it is shipped by contacting our customer support at support@kidslum.com or [Insert Contact Number].
Once the order has been shipped, it cannot be canceled. However, you may return the product after delivery as per our Return Policy.

2. Cancellation by Kidslum

We reserve the right to cancel an order for the following reasons:

The product is out of stock.
Payment issues or verification failure.
Errors in product pricing or description.
Unserviceable delivery address.
If we cancel your order, you will be notified, and any payment made will be refunded to your original payment method.

3. Refund for Canceled Orders

For orders canceled before shipping, a full refund will be issued.
Refunds will be processed within [Insert Timeframe, e.g., 5–7 business days] after cancellation confirmation.

4. How to Cancel an Order

To cancel an order:

Contact us via email or phone with your order number and cancellation request.
Our team will verify the status of your order and confirm the cancellation.

5. Non-Cancellable Orders

Orders for personalized or customized products cannot be canceled once confirmed.

6. Contact Us

If you have any questions or need assistance with cancellations, please contact:
Email: support@kidslum.com
Phone: [Insert Contact Number]

We’re here to assist you and ensure a smooth shopping experience at Kidslum!