Refund Policy

Last updated: 06/12/2024

At Kidslum, we prioritize customer satisfaction. If you are not satisfied with your purchase, you may be eligible for a refund based on the following terms:

1. Eligibility for Refunds

Refunds are applicable only if:

The item is defective, damaged, or not as described.
The refund request is made within [Insert Timeframe, e.g., 7 or 15 days] of delivery.

2. Non-Refundable Situations

Refunds will not be provided for:

Items that have been used, washed, or damaged after delivery.
Products marked as “Final Sale” or “Non-Refundable.”

3. Refund Process

To request a refund, contact us at support@kidslum.com with your order number and reason for the refund.
Provide photos or other proof of the issue, if applicable.
Once approved, refunds will be processed within [Insert Timeframe, e.g., 5–7 business days] via the original payment method.

4. Shipping Charges

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

5. Contact Us

For any refund-related queries, reach out to our customer support:
Email: support@kidslum.com
Phone: [Insert Contact Number]

We’re here to assist you and ensure your experience with Kidslum is a positive one!