Shipping Policy
Last updated: 06/12/2024

At Kidslum, we are committed to delivering your orders promptly and securely. Please read our Shipping Policy to understand how we handle deliveries.

1. Shipping Coverage

We offer shipping across [Insert Areas/Countries, e.g., India or Worldwide].
Some remote areas may have limited delivery options. If your location is not serviceable, we will notify you after your order is placed.

2. Shipping Charges

Standard shipping rates apply and are calculated at checkout based on the weight and destination of your order.
Free shipping is available on orders above [Insert Amount, e.g., ₹1,000] for eligible locations.

3. Order Processing Time

Orders are processed within [Insert Timeframe, e.g., 1–2 business days] after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

Delivery timelines vary based on your location:
Standard Delivery: [Insert Timeframe, e.g., 5–7 business days].
Express Delivery: [Insert Timeframe, e.g., 2–3 business days].
Delivery timelines are estimates and may vary due to unforeseen circumstances like weather conditions, holidays, or courier delays.

5. Order Tracking

After your order is shipped, you will receive an email or SMS with a tracking number and link to track your package.

6. Delivery Terms

Deliveries will be made to the address provided at checkout. Ensure the address is accurate and includes any necessary details (e.g., apartment number or landmark).
A valid recipient signature may be required for delivery confirmation.

7. Failed Deliveries

If delivery is unsuccessful due to an incorrect address or the recipient being unavailable, the courier may reattempt delivery.
After multiple failed attempts, the order may be returned to us. Re-shipping costs will be borne by the customer.

8. Handling Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect:
Notify us within [Insert Timeframe, e.g., 48 hours] of receiving the package.
Provide photos and details of the issue.
We will arrange for a replacement, exchange, or refund as per our policy.

9. International Shipping (if applicable)

We offer international shipping to select countries.
Customs duties, taxes, and clearance fees (if applicable) are the responsibility of the recipient.
International delivery timelines may vary based on customs and local courier services.

10. Changes to Orders

Changes to shipping addresses or order details can only be made before the order is shipped. Please contact us promptly for assistance.

11. Contact Information

For any shipping-related questions or assistance, please contact us:
Email: support@kidslum.com
Phone: [Insert Contact Number]
Address: [Insert Business Address]

Thank you for shopping with Kidslum. We look forward to serving you and your little ones!

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