Return Policy
Last updated: 06/12/2024

At Kidslum, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to make the return process simple and hassle-free.

1. Eligibility for Returns
You can return an item if:

The return request is made within [Insert Timeframe, e.g., 7 or 15 days] of receiving the product.
The item is unused, unwashed, and in its original condition.
The item is returned in its original packaging with all tags and labels intact.
Proof of purchase (order receipt or confirmation) is provided.

2. Non-Returnable Items

The following items cannot be returned:

Personal care items (e.g., bath products, opened toys).
Customized or personalized products.
Items marked as “Final Sale” or “Non-Returnable.”

3. Return Process
To initiate a return:

Contact us at support@kidslum.com or [Insert Contact Number] with your order number and reason for the return.
Our team will provide a return authorization and instructions for shipping the item back.
Pack the item securely to prevent damage during transit.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.
We recommend using a trackable shipping service to ensure safe delivery.

5. Inspection and Approval

Once we receive the returned item, it will be inspected.
If the return is approved, we will issue a refund or exchange as per your preference.
If the return is not approved (e.g., due to signs of use or damage), the item will be sent back to you.

6. Timeline for Returns

The return process (inspection and refund/exchange) typically takes [Insert Timeframe, e.g., 7–10 business days] after we receive the item.

7. Contact Us

For any questions about our Return Policy or assistance with returns, please contact:
Email: support@kidslum.com
Phone: [Insert Contact Number]

We’re committed to ensuring your shopping experience with Kidslum is delightful and worry-free.